Privacy Policy


At Infinity Esports (“we”, “us”, “our”), your privacy is important. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you register as a member, participate in our tournaments, make payments through our site, or otherwise interact with infinityesports.club.

1. Information We Collect

We collect information you provide directly and information collected automatically:

  • Registration data: name, gamer tag, email address, contact number, age, city/state, preferred games, role (Player / Community Member / Volunteer / Partner), and short bio.
  • Payment & billing: transaction ID, amount, payment method (processed by our payment gateway). We do not store full card numbers or banking credentials on our servers — these are handled by our licensed Malaysian payment partners.
  • Communications: messages, support requests, and correspondence you send to us.
  • Device & usage data: IP address, browser type, device identifiers, cookies, and analytics data to improve the site experience.

2. How We Use Your Information

We use your information to:

  • Manage membership accounts and tournament registrations.
  • Process payments and issue receipts.
  • Send updates about events, tournament results, and optional marketing (only if you opt in).
  • Provide customer support and respond to inquiries.
  • Analyze site usage to improve our services and user experience.
  • Comply with legal obligations and protect the rights and safety of our community.

3. Legal Basis & Consent

By registering with Infinity Esports and using our services you consent to the collection and processing of your personal data as described in this policy. We also rely on contractual necessity for membership services, legitimate interests for improving our services, and compliance with legal obligations where appropriate.

4. Payments & Third Parties

All online payments are processed via our authorised Malaysian payment gateway(s) (e.g., FPX, local e-wallets). We do not store full payment credentials. Transaction data (such as transaction ID and amount) will be retained for record-keeping and refund or dispute handling.

We may share limited personal data with service providers who assist us (payment processors, email delivery, analytics, hosting). These parties are contractually required to keep data secure and only use it for specified purposes.

5. Cookies & Tracking

We use cookies and similar technologies to operate our site, analyze performance, and provide a tailored experience. You can manage or disable cookies via your browser settings, but this may affect site functionality.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Membership and transaction records are typically retained for a minimum period required for accounting and dispute resolution.

7. Your Rights

Under the Personal Data Protection Act (PDPA) 2010 and applicable laws, you may have rights to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion or restriction of processing (subject to legal and contractual exceptions, e.g., financial record keeping).
  • Withdraw consent where processing is based on consent (this will not affect processing already lawfully completed).

To exercise these rights, contact us at privacy@infinityesports.club. We may ask for verification to protect your account security.

8. Children

Our services are not intended for children under 13. If you are under 18, please obtain parental or guardian consent before registering. If we become aware that we have collected personal data of a child without appropriate consent, we will take steps to delete it.

9. Security

We implement technical and organisational measures to protect personal data (SSL/TLS, access controls, restricted access). While we strive to protect information, no internet transmission is completely secure — please take care when sharing sensitive information online.

10. International Transfers

Some service providers we use may be located outside Malaysia. Where personal data is transferred internationally, we use appropriate safeguards to ensure data protection consistent with Malaysian PDPA and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page. Continued use of the site after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:

Email: privacy@infinityesports.club

Support: support@infinityesports.club

Infinity Esports — Redefining the Arena—Together. For legal inquiries, please contact legal@infinityesports.club.

Last updated: October 29, 2025